FAQs

REGISTRATION QUESTIONS

When will registration open? What are the registration rates?

Registration is open from mid-May Value Rates are available until June 30. Early Bird Registration is open between July 1-August 18. Regular rates are in effect from August 19 – September 30.

What does my registration fee include?

Your conference rate covers all education sessions, breakfast on Friday, Saturday, and Sunday, lunch on Friday, conference materials, and the receptions on Thursday and Friday evenings.  Cash bars and light hors d’oeuvres will be available at all evening social functions. Registered attendees will also receive access to all available session handouts and the attendee roster.

There is an additional fee for the pre-conference workshops.

What is the guest fee?

Guest fees are typically used for spouses or significant others. The Guest rate includes access to the NASMM Marketplace and Idea Exchange and the meal/social functions outlined above. Guests are not permitted to attend educational sessions. If you wish to register a guest, please contact the NASMM office directly.

Will I receive a confirmation of my registration? A confirmation of your registration will be sent to you via email immediately upon registering online. The confirmation will come from the email info@nasmm.org so please add this address to your "safe list." Additional confirmation materials will be emailed to you in late September.

Will I be refunded if I have to cancel my registration?
We'll be sorry that you won't be able to join us for this exceptional learning and networking experience! However, we understand that things happen so if you simply can't attend, please notify us in writing.  Please see the refund policy below.

• Absolutely no refunds will be made after September 18, 2023.
• Cancellations prior to July 15 will receive a refund, less a 25% administrative fee based on the total cancelled registration fee.
• Cancellations received between July 16 and August 15, 2023 will be refunded less a 35% administrative fee based on the total cancelled registration fee.
• Cancellations received between August 16 and September 18, 2023 will be refunded less a 40% administrative fee based on the total cancelled registration fee.
• Request for refunds MUST be received in writing. NASMM cannot refund conference fees if you cannot attend the conference due to inclement weather.
• NASMM cannot refund registrations for COVID concerns unless there is a federal mandate from the CDC imposing the cancellation of travel and events. NASMM will follow CDC protocols for NASMM 2023.
• Substitutions may be made at any time. If you are unable to attend but someone else from your organization can come in your place, please notify us in writing via email info@nasmm.org

I am a member of the press — do you have press registration?
NASMM welcomes professional editorial staff (including photographers and camera crews) of print, online, and broadcast media to attend the NASMM Annual Conference & Exposition on a complimentary basis. Please contact Jennifer Pickett at 877-606-2766 to arrange your press credentials.

MEALS

What type of food is served?

NASMM provides a full breakfast buffet on Friday, October 21 and Sunday, October 23. and an expanded continental breakfast on Saturday, October 22. Easy-to-eat finger foods are provided for lunch on Friday. Light hors d’oeuvres and a cash bar are available during the evening receptions – soda and water are always complimentary.

I have dietary restrictions, what should I do?

NASMM is prepared to make accommodations for reasonable dietary restrictions. For most dietary restrictions, a vegetarian/gluten free meal is offered. You can check this option on your registration form.

GENERAL PROGRAMMING

What is the dress code?

We want you to be comfortable so you can enjoy your meeting experience! Therefore, business casual dress is strongly encouraged. We suggest bringing a light sweater or jacket with you during the day as meeting rooms may be cooler than you anticipate.

How do I access the conference handouts?

NASMM will provide you with access to our conference mobile app. This site allows you to access the session handouts prior to attending. You can print these out, our simply view them on your mobile device, tablet or laptop. Internet access will be available.

My question is not here! Who should I contact?

We're sorry that we could not anticipate your needs. Please email us at info@nasmm.org so we can assist you!