Certification for Senior Move Managers

Why You Should Pursue the SMM-C

• Professional certification serves as a mark of professional achievement.
• In a market requiring skilled professionals, certification distinguishes you from your competition, providing you with market advantage.
• Certification exemplifies an expanded knowledge of essential operation and client service issues unique to Senior Move Management.
• Certification provides an extra measure of credibility and authority both within and outside the profession.
• Certification demonstrates to your clients and referral sources you are committed to professional development.

Knowledge + Experience = SMM-C

The SMM-C combines the successful completion of nine (9) rigorous, competency-based courses along with our basic Cornerstone Courses (required of ALL members).

SMM-C Knowledge Requirements:

Four (4) NASMM Cornerstone Courses (required of ALL members):

• Move Management Safety
• Ethics & Accountability in Senior Move Management
• The Moving Industry 101
• Contracts and Liability

Nine (9) Additional Certification Courses for the SMM-C Certification:

• Before They Call You
• It's Real: Relocation Stress Syndrome
• Managing Client Expectations
• Client's Physical and Cognitive Needs: Enhance Your Approach
• Let It Go! The Psychology of Holding Family Treasures
• Communicating with Our Most Difficult Clients
• This Chair Rocks with Ashton Applewhite
• Using a Positive Approach to Dementia Care
• Is It Chronic Disorganization or Hoarding?
   

SMM-C Experience Requirements:

• Proof of forty (40) invoiced Senior Move Management projects. Upon purchasing the SMM-C application, you will be provided access to an Excel spreadsheet which requires you to document the following:
  • Project Start Date
  • Project End Date
  • Customer Last Name
  • Job Location Zip
  • Total Hours
  • Services Provided (must include at least two of the following):
    • Space Planning
    • Sorting/Downsizing
    • Packing
    • Arranging for Disposition of Possessions
    • Move Management
    • Aging in Place Services
    • Resettling New Home

SMM-C Fees:

Three (3) distinct fees are associated with pursuing NASMM's highly regarded SMM-C certification. 
1. Application Fee
2. Cornerstone Courses (4 courses)
3. Certification Coursework Bundle (9 courses)
*** Most NASMM members purchase the Cornerstone Courses upon joining NASMM because these courses are required to move from Provisional Member status to General Member status. Thus, these individuals have already met a good portion of the certification requirements early on in membership. This is also the reason why (if you're wondering!) the Cornerstone Courses are purchased separately from the 9-course Certification Coursework Bundle. Makes sense, right?

Application Fee:

• NASMM Member: $399 (3-year certification)
• Non-Member: $699 (3-year certification)

 

NASMM Cornerstone Coursework Fees:

• NASMM Members: $69 per course or $189 for the 4-course bundle 
• Non Members: $169 per course - no bundled option

 

NASMM Certification Course Bundle Fees:

• NASMM Members: $59 per course or $299 for the nine (9) course bundle.
• Non Members: $99 per course

 

Renewal Information

Renewal Fee:

• $299 every three (3) years 
• Click here to access the online renewal form. Upon completion of the renewal you will be redirected to an online payment form. If you are not directed to this form, click here.

Renewal Requirements:

1.  CE Renewal Requirements (over the three year renewal)

a. If you are renewing in 2022 CE requirements increase to 20 hours

b. If you are renewing in 2023 CE requirements increase to 30 hours (Please see highlighted Note below.)

c. If you are renewing in 2024 CE requirements increase to 45 hours (Please see highlighted Note below.)

2.  CEs must be a minimum of 30 minutes as a baseline, and then can be counted in 15 minute increments (e.g., 45 minutes, 1hour 15 minutes).  This metric is based on the idea that one continuing education unit is equivalent to one hour of education.

3.  Accepted CEs may be any of the following:

a.  NASMM conference session attendance 

b.  Watching NASMM conference recordings

c.  Any NASMM online course offering

d.  Outside organizations’ live presentations or online courses in the following topics

i.  Leadership (including finance, HR, employment issues, marketing and sales, process improvement)

ii.  Move management (including downsizing, organizing, packing, decorating, working with movers and other vendors, alternative revenue streams)

iii.  Aging topics

iv.  Safety

v.  Client communication and interactions

vi.  Technology

vii.  Ethics

e.  Proof of CEs, course completion or attendance should be submitted; if not, notes from coursework could serve as proof of attendance

f.  Presentations given by the SMM-C requesting renewal receive double credit value. (e.g., an SMM-C presenting a one-hour webinar (on behalf of NASMM) will earn 2.0 credits towards SMM-C renewal, rather the attendee value of 1.0 credit.)

4.  IMPORTANT NOTES:
*** Beginning January 1, 2023, 15 of the 30 required CE units must be obtained directly from NASMM conferences or courses.
(Until January 1, 2023, there is no minimum requirement for NASMM-sponsored CE units as part of the total CEs required.) 

*** Beginning January 1, 2024 and thereafter, 25 units of the 45 required CE units must be obtained directly from NASMM conferences or courses. 

*** Beginning in 2022, there is a 3-year window for courses (NASMM & other education programs) to be considered eligible for certification documentation. That is, your submitted documentation to support your certification renewal must fall within the last 3-year period, e.g. you may not submit coursework from the NASMM 2019 conference in 2023. In 2023, all documentation must be from 2020 & forward. In 2024, it must be dated 2021 or forward, etc.