Register for NASMM 2023 by July 31 and Win a 3-night Stay at the Loews KC!
Early Bird Rates are now in effect until August 18! Register by July 31 and you could win a three-night stay at the Loews Kansas City Hotel!

The full conference program is now available and features over 30 business-centric Learning Labs focusing on marketing, client & employee relations, operations, strategy and growth!

Check the website for more information on schedule & Learning Labs!

NASMM Pre-Conferences — Consider Adding These to Your Registration!

Pre-Con 1: Smarter, Faster & Better: Creating Policies & Procedures for a Successful Move Management Business

Thursday, November 9, 2023 | 9:00 am - 12:00 pm
Documenting your company policies, work methodologies, code of conduct, and other important aspects of your business — in a manual — can produce many benefits, such as higher efficiency & productivity, a training tool, clarity and consistency around your company's culture, happy employees, award-winning client satisfaction results, etc.

Whoa. Creating a custom P&P manual is NOT EASY. Our guest speaker is here to help. She knows this landscape better than almost anyone in this field, and her blueprint for creating a P&P manual is extraordinary. Note: Her tips, tricks, and tools for creating a top-notch P&P manual are incredibly specific to move management.

If you are even thinking of selling your business at some point and/or seeking NASMM's highest credential — the NASMM A+ Accreditation — then you need a solid policies and procedures manual. Potential buyers of your company will be thrilled to see that you have a comprehensive policies and procedures manual in place.

Presenter: Kimberly McMahon is a leading authority in business strategy and home transition solutions. She is an expert in gaining and retaining customers by developing scalable, value-driven best practices, systems and processes designed to create the ultimate customer experience.

Click here to learn more!

Pre-Con 2: Calculating Our Worth: How Determining Our Value Increase Our Revenues

Thursday, November 9 | 1:00 pm - 4:00 pm
In our roles, we help older adults and their families navigate this complex and often emotional downsizing and move process with grace, compassion, and efficiency. We meet and work with families, find ways to miraculously meet the established deadlines for a move, and along with our vocation — the work that comes so naturally to us — we can fall into the trap of underestimating our own value as service providers. We often become the unpaid substitute daughters and sons of the families we serve.

The value of a move manager lies in our ability to provide expert guidance, emotional support, and access to resources throughout the process of downsizing, moving, and transitioning to a new home. Are you seeing that value for your clients translate into dollars for your company? Maybe you're leaving money on the table, but you also might not be checking "between the mattresses."

There is gold to be found in these gains — and lessons to be learned by focusing on your true value. We need to identify, not underestimate, the authentic value of our services to our clients.

Presenter: Jill Yesko Diana is the President of Discover Organizing Inc., a Pittsburgh-based firm specializing in senior move management, professional residential and photo organizing. Jill created her company in 2003, and has a team of professionals trained in the areas of dementia, hoarding disorder and brain-based challenges.

Click here to learn more!

NASMM 2023 — Have You Made Your Reservations?
NASMM 2023 will be held November 9-12 at the Loews Hotel in downtown Kansas City, MO. Mark your calendars. To make your reservations, contact the Loews Customer Engagement Center at 877-748-1451. The room rate is $219.00 – single or double occupancy. The block will sell out!

The Huffington Post calls Kansas City the coolest town in America. Click here to see why!

UPS Strike Looms — Avoid Disruption with our FedEX Partnership!
We have learned of a potential UPS STRIKE at the end of July. If you uses UPS for shipping — the impact on inbound and outgoing small parcel and LTL shipments could be crippling. NASMM members may want to be prepared, strike or no strike and have a backup plan. Your NASMM Member Savings Program Group Purchasing Organization offers heavily discounted FEDEX rates through Partnership, our Third Party Logistics Provider (3PL).

Members can register by clicking here!

NASMM Welcomes New Industry Partner — Full Service Auto Transport
Full Service Auto Transport is a five-star rated auto transport provider. They offer commission on each referral given! FSAT ships nationwide on both open and enclosed trailers and specializes in cars, boats, motorcycles, and campers. If you have any questions or concerns, please contact them. You can call, text or e-mail them any time! They look forward to hearing from you!

Contact Information:
Rob Schwartz: O: 877-385-5778 | M: 561-414-6096 | E: Rob@FullServiceAutoTransport.com

NASMM Continuing Education Credit Requirements for 2023 Renewals
If you are renewing your SMM~C and/or NASMM A+ designations in 2023, please be aware of the following changes that were recommended by the NASMM SMM~C/A+ Commission and approved by the NASMM Board of Directors in 2021. Starting in January of 2023, you must have 30 hours of continuing education credit – 15 of the 30 required CE credits must come from NASMM courses or conferences. Click here for more information on renewal requirements.

NASMM A+ Accreditation Next Submission Window Opens on October 1, 2023!

If you are working on your NASMM A+ Accreditation application, the next submission window is October 1-31. Submissions received during the month of October will be evaluated applicants will be notified by early December.

NASMM 2022 Conference Recordings are Now Available for Purchase
If you did not attend NASMM 2022, you may still take advantage of the wealth of knowledge that was shared by purchasing the recordings. You may also earn continuing education credits by watching the videos and evaluating the sessions. To learn more about purchasing the content from NASMM 2022, please click here. Purchasing these recordings is an easy way to build up your CE credits!

When Parents Want to Pass Down Furniture You Hate: An Awkward True Story
The Battle of the Secretary started in the spring of 1991 when I was in my 20s. My mother began the offensive. "Would you like to have my secretary?" she asked.
Read more.

Why Do We Buy What We Buy?
What's at the root of modern American consumerism? It might not just be competition among the brands trying to sell us things, but also competition among ourselves.
Read more.

How To Clean Antiques Properly—And When To Call The Experts
Antiques are at least 100 years old—and due to their natural patina, it's important they be cleaned properly. Whether you got yours from Great-Grandma Ruth or shopping antique towns across the South, you don't want to actually clean them too well and risk removing decades of built-up charm.
Read more.

The Curious Personality Changes of Older Age
You've probably heard the saying "You can't teach an old dog new tricks." An awful phrase, I know, but it speaks to a common belief about older adulthood: that it's a time of stagnation. A time when we've become so set in our ways that, whether we're proud of them or not, we're not likely to budge.
Read more.

Is Work From Home to Blame for Senior Housing's Muted Recovery?
Remote work stung the office market. Some analysts wonder if it is hurting senior housing, too. Since the supply of new senior housing buildings is relatively low, analysts point to a lack of demand. One possibility: Remote and hybrid work schedules are keeping many older Americans from moving into senior-living communities.
Read more.

NASMM member, Elizabeth Hirsch, owner of The Downsizers, in Chapel Hill, NC was recently featured in Chapel Hill Magazine.
Read more.

Also in the news! NASMM member Barbara Feldman of A Nu Start NY, Inc., & NASMM were featured in Newsday a few weeks ago.
Read more.

The National Association of Senior Move Managers (NASMM) is the leading membership organization for Senior Move
Managers in the United States, Canada and abroad. NASMM is recognized for its innovative programs and expertise
related to Senior Move Management, transition and relocation issues affecting older adults.

NASMM
PO Box 209, Hinsdale, IL 60522
Phone: 877.606.2766
www.nasmm.org