NASMM Welcomes New Board Members
NASMM continues to grow and thrive as a result of thoughtful guidance and effective leadership provided by the current and past Boards of Directors. Their collective vision and dedication have helped consumers and senior living providers identify NASMM as the voice of Senior & Specialty Move Management®.

NASMM is pleased to welcome the following new Board members. Their two (2) year terms begin July 1, 2024.

Lisa Bevens, SMM~C, Home to Sweet Home, Stillwater, MN – NASMM A+ Accredited
Miguel Coles, SMM~C, Ideal Moves, Ponte Vedra Beach, FL – NASMM A+ Accredited

Additionally, NASMM would like to thank our outgoing Board Members for their service:
Zack Baker, SMM~C Arranging It All, Austin, TX – NASMM A+ Accredited
Jennifer Prell, SMM~C, Paxem, Lake Zurich, IL – NASMM A+ Accredited

NASMM 2024 Updates
NASMM 2024 Registration is Open
Mark your calendars for NASMM 2024 — September 26-29, 2024 at the Fairmont Hotel Millennium Park in downtown Chicago! The Great Ideas Conference: Great Learning on the Great Lakes will feature the hottest topics in move management, unparalleled networking opportunities, a host of vendors and more! Downtown Chicago, situated on beautiful Lake Michigan serves as a stunning backdrop for our late September conference!

Early Bird Rates are in Effect! Click here to register!

Make Your Hotel Reservation for NASMM 2024 — Block is almost sold out!
NASMM 2024 will be held at the Fairmont Hotel Millennium Park in beautiful Downtown Chicago! Overlooking the legendary skyline, downtown parks and Lake Michigan, Fairmont Chicago, Millennium Park offers a sophisticated escape in the heart of the Windy City. Experience an elegant twist on a local brewpub at Columbus Tap, and indulge in deeply restorative botanical treatments at our full-service Leaf Spa. When you reserve your stay at one of the very best hotels in Chicago, downtown highlights such as Millennium Park, the Magnificent Mile, and the Museum Campus are practically on your doorstep.

Room Rates: $269.00 single or double occupancy. Make your reservations soon, this block will sell out. Click here to make your reservation.

NASMM Navigator is Now Available!

• How do you guarantee a smooth and satisfactory experience for your moving clients without a playbook to guide your team through every step of the move?
• How can you ensure consistent service quality across all your operations without a standardized guide?
• How do you effectively onboard and train new staff without a comprehensive resource to reference?
• What steps have you taken to minimize errors, oversights, or potential legal issues during the relocation process?
• How can you efficiently scale your business if there's no documented process for replicating success in new locations or with increased clientele?

An operations manual addresses each of these concerns by providing a standardized framework for conducting business, ensuring consistent service quality, facilitating staff training, mitigating risks, enabling scalability, and ultimately enhancing client satisfaction. Introducing NASMM Navigator!

To purchase NASMM Navigator, click here!

NASMM Launches Revamped NASMM Neighborhoods — Regional Virtual Networking!
NASMM is pleased to announce that we are revitalizing the NASMM Neighborhoods. When we originally launched the Neighborhoods in late 2019/early 2020, our goal was to inspire building enduring relationships among colleagues at the local level.

The initial NASMM Neighborhood concept was popular and effective in some areas, but not in all parts of the US/Canada. And then, just shortly after the national launch, the Covid pandemic shut down everything.

But we're not giving up! Networking, relationship building, collaboration, and idea sharing are essential NASMM membership benefits!

Ten (10) regional Neighborhoods is our "wish list" goal.

Seven (8) regions currently have coordinators and will be scheduling their first Neighborhood Zoom meetings in the upcoming weeks! Neighborhood Coordinators are hoping to host at least one meeting prior to the NASMM 2024 conference in late September.

• New England Neighborhood (ME, NH, VT, MA, RI, CT)
• Midwest Neighborhood (OH, MI, IN, WI, IL, KY, TN)
• Middle Atlantic Neighborhood (NY, PA, NJ, MD, DC, DE, WV, VA)
• South Atlantic Neighborhood (NC, SC, GA, FL, MS, AL)
• West North Central Neighborhood (MN, IA, MO, ND, SD, NE, KS)
• Pacific Neighborhood (AK, HI, WA, OR, CA)
• Eastern Canada Neighborhood (ON, QC, NB, NS, SJ)
• Western Canada (AB, BC)

We encourage you and/or your team to participate in your regional neighborhood. You’ll learn about new programs, best practices, innovative tools, and meet other NASMM members from around your region and more!

Please watch for communication from your Coordinators. We are still looking for Neighborhood Coordinators for the following regions:

• West South Central (OK, AR, LA, TX)
• Mountain (MT, ID, WY, UT, NV, CO, AZ, NM)

If you are interested in becoming a NASMM Neighborhood Coordinator for any of the above, or would like to assist with any of the established Neighborhoods, please reach out to our National NASMM Neighborhood Coordinator, Suzanne Ellerbrock at suzanne.ellerbrock@goldenbridges4you.com. Many thanks to Suzanne for leading this charge. It's no small effort to manage 1000+ busy business owners.

NASMM CE Requirements for 2024 SMM~C and NASMM A+ Renewals

1. CE Renewal Requirements (over the three year renewal)
   45 Continuing Education credits are required for renewal.

2. CEs must be a minimum of 30 minutes as a baseline, and then can be counted in 15 minute increments (e.g., 45 minutes, 1 hour 15 minutes). This metric is based on the idea that one continuing education unit is equivalent to one hour of education.

3. Accepted CEs may be any of the following:
   1. NASMM conference session attendance
   2. Watching NASMM conference recordings
   3. Any NASMM online course offering
   4. Outside organizations' live presentations or online courses in the following topics
      1. Leadership (including finance, HR, employment issues, marketing and sales, process improvement)
      2. Move management (including downsizing, organizing, packing, decorating, working with movers and other vendors, alternative revenue streams)
      3. Aging topics
      4. Safety
      5. Client communication and interactions
      6. Technology
      7. Ethics
   5. Proof of CEs, course completion or attendance should be submitted; if not, notes from coursework could serve as proof of attendance

NASMM 2023 Continuing Education and Evaluation
All NASMM 2023 Attendees have been sent access to the Conference Evaluation and Continuing Education access. If you did not receive this, please check your spam folder before reaching out to info@nasmm.org.

'Emotional Attachment' May Prolong Seniors' Moving Timelines: Opendoor Report
Baby boomers and members of Generation X are staying in their homes for longer, which may be due to the high level of emotional attachment they have in their homes. This is according to a new report from Opendoor, which describes emotional attachment to the home as "an oft-ignored consideration in real estate decision-making for those aged 55 and up."
Read more.

How many American (adult) children have cut contact with their parents?
Unhappily married for many years, Peter (not his real name) waited until his children were grown up before he divorced their mother. He hoped this would make the experience less upsetting for them. Yet in the six years since, he has not seen either of his two sons.
Read more.

Declutter Your Parent's Home While They Can Join In
My mom is a bit of a hoarder. She's the type of person who saves her tax paperwork from the past 50 years. I often joke with her, "You need to declutter your basement now because it gives me anxiety just thinking about cleaning it when you die."
Read more.

Why Dining Rooms Are Disappearing From American Homes
The dining room is the closest thing the American home has to an appendix — a dispensable feature that served some more important function at an earlier stage of architectural evolution.
Read more.

When the Money Is Under the Mattress. Or in the Freezer. Or a Shoebox.
After their father died in 2021, Susan Camp and her brother cleaned out his home — and inadvertently threw out $5,000 in cash he had wrapped in aluminum foil and stashed in the freezer. (Luckily, they later retrieved it.)
Read more.

The National Association of Senior Move Managers (NASMM) is the leading membership organization for Senior Move
Managers in the United States, Canada and abroad. NASMM is recognized for its innovative programs and expertise
related to Senior Move Management, transition and relocation issues affecting older adults.

NASMM
PO Box 209, Hinsdale, IL 60522
Phone: 877.606.2766
www.nasmm.org